Job Informationen

Your tasks: Design and shape the technical implementation of the ServiceNow platform and support complex development approaches in collaboration with business analysts and functional consultants. Implement functionalities to meet customer requirements using the front-end and back-end capabilities of the ServiceNow platform. Manage Tests/System Tests Write and maintain proper documentation and present the reports to the client Your profile: University degree in IT engineering. 1+ years of experience on ServiceNow. Experience in consulting external customers. Technical Skills: Experience in the full life cycle of software development, from business requirements analysis to solution design, testing, and go-live. Knowledge of ITSM processes such as Incident, Problem, Change, Service Level Management, Configuration Management, Data Model, Workflow Platform. Good knowledge of web technologies like XML, Web Services, JavaScript, AJAX, HTML, DHTML with ServiceNow. Understanding of technical components such as LDAP, VPN, SSL, SAML/SSO, and other such technologies Understanding of relational DB model and related technologies (MySQL, MSSQL, Oracle) Understanding in writing test plans, test scripts, test cases, and generating reports in defect report tools from the market. Expertise in creating and configuring tables, forms, lists, reports, workflow editor, email notifications, and managing data under ServiceNow support & administration. Some experience in technical implementations of various ServiceNow modules: Incident Management, Problem Management, Change Management, CMDB, Content Management, Service Catalog, and Service Requests Management. Scripting in ServiceNow' Client Scripts, Business Rules, UI policies, Access Control, Validation Scripts, background scripts. Personal skills and qualities: Strong personal commitment to quality service. Highly focused on customer satisfaction. Experience dealing with technical end-users in a service-oriented role. Ability to switch between multiple tasks/projects/contexts. Curious and self-learner. Ability to assume leadership and work without direct supervision. Strong interpersonal communication skills and like working with customers in problem-solving mode. Capacity to travel will be necessary but is not integral to this position. Fluent in English and German or French

Benötigte Skills

• Englisch
• MySQL
• MSSQL
• Oracle
• ITIL
• Junior
• Testing
• AJAX
• DHTML
• HTML5
• JavaScript
• SQL
• XML
• Bachelor