Job Informationen

Your tasks: Provide fast und competent technical support to complex IT problems and questions from users Provide first and second level IT support both local language and English Prioritize between project work and support tasks Use experience to identify patterns in incidents and resolve underlying structural problems Build and maintain relationships with users and other experts Keep track using helpdesk tool of (the status of) issues assigned Your profile: Special expertise Microsoft Office knowledge (Excel, Word, Powerpoint, Outlook) User Mgmt Tools Excellent Windows (e.g., XP) knowledge of client and server OS Knowledge of MS Exchange, Active Directory, DNS/DHCP, MS Access, MS SQL Basic knowledge of SAP and LAN Desk or other software distribution tools Maintain contacts with international customers (end-users) Willingness for stand-by-for emergency duties outside normal office hours, on weekends and for working hours between 7.00 and 19.00 Project management skills to deliver small projects and participate in medium sized international projects Communicative, initiative and customer oriented Ability to perform well under large workload or time pressure Personal skills requirements: Ability to communicate in a clear and concise manner in German Strong English skills both orally and in written form Skilled at leading focused, friendly and efficient support conversations with end-users

Benötigte Skills

• MS-Office
• Deutsch
• Englisch
• MSSQL
• SAP
• Pikett
• Schicht
• LAN
• Active Directory
• Exchange
• Informatiker EFZ