Job Informationen

Location: Thörishaus Workload: Full-time Your tasks: Handle support requests and provide support on hardware, software and networks Troubleshoot and resolve issues with Windows, Office 365, printers, mobile devices and business applications Escalate complex cases to other departments and update ITSM documentation Assist with onboarding/offboarding including user account and device setup Support IT projects and ensure GxP compliance in regulated environments Your profile: Experience from a similar IT support role, preferably in a regulated company Knowledge of Windows 10/11, Microsoft 365, Active Directory and networking Familiarity with ITIL processes and ticketing systems Good communication skills in English and German A proactive, service-oriented approach Ability to work independently and learn about GxP

Benötigte Skills

• Deutsch
• Englisch
• Hardware
• Compliance
• ITIL
• Support
• Ticketing
• Mobile