Job Informationen

Your tasks: Gathers business requirements through various techniques (e.g., work sessions and interviews) and facilitates design workshops (Business). Builds case for action and helps to obtain buy-in from executive sponsors of the mission, vision, and strategy, and case for action (Business). Assists with the development of conceptual business model views and high-level and detailed business process design to the elementary business process (EBP) level and derived logical process (DLP) level (Business). Develops the required work products for the business process and application domains of change (Methodology). Leads a team of 5-8 resources (company, client, and third-party resources), in your area of expertise, to the conclusion of a project phase (Management). Assists in prototyping business applications to ensure accuracy in design and applicability to user requirements (Technical). Interacts with confidence and ease when interacting with middle- and senior-level managers (client and company); use complex strategies like indirect influence to build consensus and support (Relationship Management). Assists sales staff in qualifying leads and generating proposals (Leverage). Provides leadership and work guidance to less experienced personnel (Leadership). Communicates in formal presentation settings including proposal orals, client workshops, and regional internal events; develops proposal sections, methodology work products, and formal written deliverables covering the area(s) of expertise (Communication). Your profile: Education (degree) and professional experience required: Bachelor's degree or equivalent combination of education and experience in a related field preferred Six or more years of consulting experience with business analysis, design, and redesign in the ServiceNow environment One to two years of additional relevant experience in one or more business or industry specialty areas Experience working with the company, client, and/or equivalent vendor-mandated methodology Experience working with techniques and approaches for business process design Experience working with techniques and methods for test planning and execution Technical and Soft skills: Good workflow analysis and business process integration skills Good communication skills Ability to manage competing priorities in a complex environment Ability to devise creative business solutions Ability to convey a strong presence, professional image, and deal confidently with complex business problems Willingness to travel Fluency in English and German or French

Benötigte Skills

• Französisch
• Business Intelligence
• ITIL
• Management / Führung
• Wirtschaftsinformatik
• Bachelor