Job Informationen

Your tasks: Gathers business requirements through a variety of techniques (e.g. work sessions and interviews) and facilitates design workshops (Business). Builds case for action and helps to obtain buy-in from executive sponsors of the mission, vision and strategy and case for action (Business). Assists with the development of conceptual business model views and high-level and detailed business process designs to the elementary business process (EBP) level and derived logical process (DLP) level (Business). Develops the required work products for the business process and application domains of change (Methdology). Leads a team of 3-5 developers (company, client, and third-party resources), in your area of expertise, to conclusion of a project phase (Management). Assists in prototyping business applications to ensure accuracy in design and applicability to user requirements (Technical). Interacts with confidence and ease when interacting with middle- and senior-level managers (client and company); uses complex strategies like indirect influence to build consensus and support (Relationship Management). Assists sales staff in qualifying leads and generating proposals (Leverage). Provides leadership and work guidance to less experienced personnel (Leadership). Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sections, methodology work products and formal written deliverables covering area(s) of expertise (Communication). What you bring with you: Education (degree) and professional experience required: Bachelor's degree or equivalent combination of education and experience Bachelor's or Master degree in a related field preferred Technical Skills: Two or more years of experience with the ServiceNow platform Three or more years of consulting experience with business analysis, design, and redesign One to two years of additional relevant experience in one or more business or industry specialty areas Experience working with company, client, and/or equivalent vendor-mandated methodology Experience working with techniques and approaches for business process design Experience working with techniques and approaches for test planning and execution Personal skills and qualities: Strong personal commitment to quality service. Ability to switch between multiple tasks/projects/contexts. Curious and self-learner eager to devise creative business solutions. Ability to assume leadership and work without direct supervision. Strong interpersonal communication skills and like working with customers in problem solving mode. Ability to convey a strong presence, professional image, and deal confidently with complex business problems Capacity to travel which will be necessary but is not integral to this position. Fluent in English and German, another European language would be an asset

Benötigte Skills

• Englisch
• ITIL
• Reisetätigkeit
• Senior
• Bachelor
• Master