Job Informationen

Your tasks: Ticket Management (ServiceNow); Opening / Re-Assigning / Chasing / Auditing / Authorising / Resolving Providing exceptional customer service and timely resolution to customers incidents or requests (phone, desk side or remote support) Providing innovative ideas and value-added solutions in addition to a swift and effective handling of complex issues raised by our internal customers Mentoring junior colleagues to allow for skills and knowledge development through advice, coaching, and training opportunities Knowledge sharing with colleagues across the company and proactively contributing to team and department meetings Leading or contributing to local or virtual projects as well as testing of new releases Liaising with 3rd party vendors Travelling to other offices within Europe and on-site VIP Support within central Switzerland Shift work (7am – 4.30pm / 8.30am – 6pm) Supporting internal and external events and meetings outside of regular working hours (will be compensated separately) Your profile: At least 5 years of experience in a Service Desk / Technical Support role, experience within the financial industry and/or within a global team is a plus Excellent knowledge of Windows 10 and experience in using the following solutions: Active Directory, O365 / OneDrive, ServiceNow, SCCM Excellent customer services and relationship management skills including executive or VIP level Excellent problem solving and analytical skills Experience in remote support using VPN and in AV support, such as video conferencing, corporate events Able to manage change within a fast paced and live production environment

Benötigte Skills

• Senior
• Windows 10
• Active Directory
• SCCM
• ITIL
• VPN