2nd & 3rd Level Supporter (m/w)

Job Informationen

Your tasks: • Perform all PC & Printer interventions • Handling “user requests” (Installations, changes, disposals) • 2nd & 3rd Level support • Workplace Patching • Manage PC and printer inventory • Order desktops, laptops and printers, manage stock • Work on specific projects in desktop environment (e.g. PC Lifecycle management throughout Switzerland, Server Racking and structured cabling) • Involve end users in incident resolution and problem solving process • Liaise with local Service Management team and with IT teams in Prague to get common understanding of issues and agree on action plans driving permanent solutions within Europe • Take appropriate actions to reduce number of recurrent incidents • Perform data analysis on user requests and incidents based on Service Desk tool extracts and consolidations using MS Excel and/or MS Access Your profile: • Degree in computer science or equivalent experience • Minimum 2 years of professional experience within IT 2nd or 3rd Level Support function, ideally in an international environment • First experience with Active Directory and GPO setups • A strong technical background on PC support • Demonstrated passion for technology • Ability and desire to provide excellent Customer Service • Strong communication, interpersonal and analytical skills • Strong teamwork and collaboration skills • Resilient, able and willing to carry Hardware • Fluent in German and English, French and Italian language skills would be an advantage • Driver’s license needed, company pool car is available • Willingness to travel within Switzerland (estimated at 25% of the time, increasing to 60% during migration projects)

Benötigte Skills
  • MS-Office
  • Englisch
  • Französisch
  • Italienisch
  • Hardware
  • Reisetätigkeit
  • Support
  • Active Directory
Job Details
  • Pensum Vollzeit