Job Informationen
Your tasks: • Respond to incoming support requests, ensuring a positive end-user experience • Monitor and support existing ICT infrastructure and optimise internal ICT processes with focus on the effective use of Office 365 applications • Support IT projects, such as device management, application implementation and maintenance, and management of equipment for congresses and events • Create and maintain end-user training documentation for internal use and provide training to employees Your profile: • Excellent customer service skills, with a focus on high quality • Education in IT, with previous experience in a similar role and proven service and support expertise • Broad knowledge of Office 365, Exchange and SharePoint, experience with cloud technologies is beneficial • Good multimedia skills, plus experience with presentation and video conferencing technologies • Fluency in English and German, both written and spoken
Benötigte Skills
- Support
- MS-Office
- Exchange
- Sharepoint
- CLOUD
- Englisch
Job Details
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Pensum Vollzeit