Job Informationen

Your tasks: Provide 2nd and 3rd level support for the entire reference data application landscape available, able to manage production incident life cycle performing root cause analysis and follow up till resolution coordinating with various stakeholders. Ensure the issue is permanently fixed in order to improve the quality of our platform and user/client experience. Accountable for Incident, problem management and change management. Able to manage major incidents involving multiple business applications and IT infrastructure. Collaborates with Service Continuity and business continuity Management team to perform DR, QMW and patching the production environment. Develop an understanding of technical or business drivers and strategies. Ensure clients and management are kept informed and timely escalate in case of emergencies. Able to solve complex problems within SLA/OLA agreed with various stakeholders. Able to communicate and maintain relations with external vendors, who are providing data feed for timely resolution of external issues. Drive advancement across software applications including monitoring and automations. Strong managerial skill to delegate and manage teams across the globe. Participate and work with data consumer applications teams in defining the SLA/OLA documentations. Participate in deployment cycles by deploying new software releases in the production environment, post user/business checkouts and performing post deployment tasks. Maintaining production support and application support knowledge base. Track and monitor timely closure of issues reported and without SLA/OLA breach. Participate, collect and provide evidence to internal/external auditors for various audits requirements. Must Have: ITIL or equivalent management certification. Proven experience in handling teams across geographies. Ability to standby services 7X24.

Benötigte Skills

• Apache
• Bloomberg
• Sybase
• Oracle
• Linux
• UNIX
• ITIL
• Support
• CLOUD
• Monitoring
• Python
• Perl
• C++
• JAVA
• Weblogic
• Spring
• Jira